Privacy Policy

1. Who we are

Bath Fitters LTD ("we", "us", "our") is a bathroom fitting company based in South London, registered in England & Wales. We operate the website at www.bathfitters.co.uk and are the data controller for the personal information collected through it.

If you have any questions about this policy or how we handle your data, please contact us at:
Email: info@bathfitters.co.uk
Instagram: @bathfittersltd

2. What information we collect

When you submit a quote request through our website, we collect:

• Your name, email address and phone number
• Your property address
• Details about your project (type, budget, timeframe, number of bathrooms)
• How you heard about us
• Photos you upload of your bathroom or property
• Any additional information you provide in the message field

We may also collect standard technical data automatically when you visit our website, such as your IP address, browser type, and the pages you visit (via server logs or analytics tools).

3. Why we collect it and our legal basis

We process your personal data for the following purposes:

• To respond to your quote request — necessary for the performance of a contract or pre-contractual steps at your request (UK GDPR Art. 6(1)(b)).
• To contact you about your project — legitimate interest in following up on your enquiry (UK GDPR Art. 6(1)(f)).
• To improve our service — legitimate interest in understanding what types of projects clients enquire about (UK GDPR Art. 6(1)(f)).
• To comply with legal obligations — where required by law (UK GDPR Art. 6(1)(c)).

4. How we store your data

Your quote request details and uploaded photos are stored securely on our web hosting server, hosted in the EU by Hostinger. Access to this data is restricted to authorised Bath Fitters LTD staff only, protected by password authentication.

We use HTTPS encryption on our website. Uploaded photos are stored in a protected folder and are not publicly indexed or shared.

5. How long we keep your data

We retain quote request data (including contact details and photos) for up to 3 years from the date of submission, or until the project is complete and any warranty period has elapsed — whichever is longer.

You may request deletion of your data at any time by contacting us at info@bathfitters.co.uk.

6. Who we share your data with

We do not sell, rent or trade your personal information to third parties.

We may share your data with:

• Our hosting provider (Hostinger) — for the purpose of storing website data securely.
• Local bathroom suppliers — only where you have specifically requested a product recommendation as part of your project, and only the details necessary to obtain a quote on your behalf.
• Legal or regulatory authorities — if required by law.

7. Your rights under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data ("right to be forgotten").
• Right to restriction — you can ask us to limit how we use your data.
• Right to object — you can object to our use of your data for legitimate interest purposes.
• Right to data portability — you can request your data in a commonly used format.

To exercise any of these rights, contact us at info@bathfitters.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website does not currently use marketing or tracking cookies. We may use essential technical cookies required for the website to function (e.g. session handling for the admin panel). These cookies do not collect personally identifiable information.

9. Third-party links

Our website may contain links to external sites (e.g. Instagram). This privacy policy does not apply to those websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to check this page periodically.